FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Are you the factory/ manufacturer or just a trading company?

We are factory/manufacturer, focusing on the development and production of industrial pumps.

How about the quality?

We have multiple honorary certifications like “CCC”, “CCCF”, “CE”, “SASO”, passed “ISO9001”, “ISO14001”, GB/T28001, and we have the goal of “reliable pumps for projects” , to be the top-ranking brand of industrial pumps.

What's your warranty?

One year warranty after you receive the B/L except the incorrect use by customer.

Can PURITY support OEM or ODM service?

Yes, we have rich experience in OEM and ODM services, you can provide your relevant logo and its brand use authorization, or any products design ideas, we will fully cooperate to meet your needs.

What's your payment term?

①TT: 30% down payment in advance, 70% balance before shipment;

②L/C: 100% irrevocable L/C at sight;

Remarks: the payment term normally is as the aboved shows, and D/P at sight is available for actual demand.

How about the delivery time?

Normally 30days around after the receipt of down payment or your original L/C, which depends on the production plans.

Can I buy one as sample and how long i can get sample?

Yes, one sample or samples are available, and normally samples can be ready around 20-30days.

What can i buy from PURITY?

Various kinds of industrial pumps, like surface pumps fire fighting pumps/ fire pump system, end suction pumps, split case pumps, multistage Jockey pumps, and other centrifugal pumps for industrial and household, submersible sewage pumps etc.

How can PURITY guarantee the quality?

Always make a pre-production sample before mass production, and different inspection in different production process, also the final inspection before loading.

Why should we buy from you?

We are committed to provide best quality products at minimum delivery time and competitive price. We believe this is what you want.

What is your sample policy?

We can supply the sample in PURITY brand or customized samples available, needs about 20 to 30 days depends on details, needing customers to pay the sample cost and the courier cost.

How do you make our business long-term and good relationship?

We keep good quality and competitive price to ensure our customers’ benefit;

We respect every customer as our friend and we sincerely do business with them, no matter where they come from.

How about your service?

We have pre-sale service, in-sale service and after-sale service.

Prompt reply, on-time delivery, stable quality, rational price, research and innovation for new designs. What we pursue is long-term cooperation, so our principle is customer first.